TERMS AND CONDITIONS
Definitions:
“Agreement” means the agreement of the Company to supply and the Customer to purchase the Services in accordance with these Conditions;“Confirmed Notice of Services” means the Notice of Service returned by the Customer by way of email, electronically signed or by payment of the Fee;
“Company” means Specialist Access Training Limited trading as Britannia Safety & Training (company number 04385046), registered office: Wymondham Business Park, Chestnut Drive, Off Suton Lane, Wymondham, Norfolk, NR18 9SB;
“Conditions” means the terms and conditions of business hereinafter contained;
“Customer” means the individual, business or company who books the services “Delegate” or “Delegates” mean the persons booked to attend the Service;
“Fee” means the fee set out in the Notice of Services payable by the Customer to the Company for the Services;“Service” and “Services” mean the training, consultancy or other services agreed to be purchased by the Customer from the Company as detailed in the Notice of Service;
“Notice of Services” means details of the Service or Services reserved for the Customer which sets out the Fee, joining instructions and pre services requirements;
Services can be booked by telephone, email or via the website. A Confirmed Notice of Services must be returned by the Customer within 5 working days of receiving the Notice of Service from the Company . The Company reserves the right to cancel any Services should the Customer fail to provide the Confirmed Notice of Services within 5 working days.
By providing a Confirmed Notice of Services the Customer accepts these Conditions and shall be deemed to have accepted the Services. It is the Customer’s responsibility to read, understand and comply with these Conditions. Failure to comply with these Conditions may result in the Services being charged in full.
Payment of the Fee is required in full prior to commencement of the Services, unless otherwise agreed in writing by the Company. If the Fee is not paid in full prior to the commencement of the Services, the Services will not be provided but the Fee will apply. The Company may also take legal action to recover any outstanding debt.
The Company reserves the right to request payment in full prior to commencement of the Services at any given point regardless of any terms otherwise agreed in writing.
Unless otherwise provided in writing by the Company the Fee shall be subject to VAT at the prevailing rate.
Once Services have been booked, please contact the office should you need to make any changes to the Services. Changes to any Service will be subject to a new Notice of Services and may incur fees. Under no circumstances should the Customer amend the Notice of Services.
It is the Customer’s responsibility to notify us of any changes to their contact details. Where applicable certificates will be sent to the main address on the Notice of Services. If we are not advised of changes, The Company reserve the right to charge for the issuing of replacements to alternative addresses.
Cancellation charges are as follows:-
- Non-attendance or late arrival on the day of the Service – 100% of the Fee.
- 1 – 14 days before commencement of the Service – 100% of the Fee.
Charges for transfers of Services – please note any transfer of Service must be confirmed at least 24 hours prior to the commencement of the original Service. If confirmation has not been received the cancellation charges above will apply.
- An administration fee of £25 (plus VAT), in addition to:
- 1-14 days before commencement of the Service – 50% of the Fee.
- If Services are transferred from one date to another and then subsequently cancelled – 100% of the Fee.
The Customer takes full responsibility to ensure whoever is attending the Service arrives on time as set out in the Notice of Service. The Company reserves the right to refuse any delegate arriving late. The Company will not contact the Customer to chase up late arrivals. Once the Service has started the Customer will be informed by email of non-attendance and cancellation charges will apply.
The Company reserves the right to dismiss any person should they be disruptive, behave in an unprofessional manner, be under the influence of drugs or alcohol or considered physically unfit to participate. Should this happen, the Customer will be informed immediately, and 100% Fee will apply.
The Company reserves the right to cancel a Service under certain circumstances e.g. due to trainer illness, adverse weather conditions or mechanical breakdown. Customers will not be charged in such circumstances and, where payment has already been received, a full refund will be made if the Service cannot be rearranged on a suitable alternative date.
Force Majeure – the Company shall not be liable for any failure to fulfil its obligations caused by circumstances beyond its reasonable control, provided that it has made reasonable efforts to fulfil its obligations under the Agreement.
In order to maintain high standards and quality of training, the maximum or minimum number of Delegates specified on the Notice of Services will be strictly adhered to. Additional Delegates who turn up without a Confirmed Notice of Services may have to be turned away on the day.
Certificates and ID cards will only be issued upon full settlement of the Fee.
Re-issue if ID cards or certificates due to an error by the delegate or Customer will incur an administration fee. This is currently £40.00 + VAT for accredited cards/certificates.
05.09.2023