“Agreement” means the agreement of the Company to supply and the Customer to purchase the Services in accordance with these Conditions;
“Booking Confirmation” means confirming by way of email the Services to be purchased and the Fee payable as set out on the Health & Safety Booking Form or the Training Notice of Services (the sender is deemed to have authority on behalf of the Customer to accept these Terms and Conditions);
“Company” means Specialist Access Training Limited trading as Britannia Safety & Training whose registered office is at Wymondham Business Park, Chestnut Drive, Off Suton Lane, Wymondham, Norfolk, NR18 9SB;
“Conditions” means the terms and conditions of business hereinafter contained;
“Customer” means the individual, business or company who places and confirms the Services;
“Fee” means the fee set out in the Health & Safety Booking Form or the Training Notice of Services payable by the Customer to the Company for the Services;
“Health & Safety Booking Form” means details of the Services booked for the Customer which sets out the Fee and details of Services to be provided.
“Service” and “Services” mean the training, consultancy and/or other services agreed to be purchased by the Customer from the Company as detailed in the Health & Safety Booking Form or the Training Notice of Services;
“Training Notice of Services” means details of the Services reserved for the Customer which sets out the Fee, joining instructions and pre Services requirements;
Services can be booked by telephone, email or via the website. Services must be confirmed by returning a Booking Confirmation.
By sending a Booking Confirmation the Customer is confirming that they accept these terms and conditions of the Company and shall be deemed to have accepted the Services. It is the Customer’s responsibility to read, understand and comply with these terms and conditions. Failure to comply with these terms and conditions may result in the Customer being charged in full.
The Company reserves the right to cancel any Services should the Customer fail to provide the Booking Confirmation within 5 working days of receiving the Health & Safety Booking Form or Training Notice of Services.
Standard payment terms are payment in full prior to commencement of the Services, unless otherwise agreed in writing with the Company. On these terms, if payment is not received, Service will not be provided, but the Service will still be chargeable in full. The Company may also take legal action to recover any outstanding debt.
The company reserves the right to request payment in full prior to commencement of the Services at any given point regardless of any terms otherwise agreed in writing.
Unless otherwise provided in writing by the Company the Fee shall be subject to VAT at the prevailing rate.
Once Services have been booked, please contact the office should you need to make any alterations regarding the date of the Services, delegate numbers, names or addresses.
It is the Customer’s responsibility to notify us of any changes to their contact details. Where applicable certificates will be sent to the main company address on the course notice and invoice. If we are not advised of changes, The Company reserve the right to charge for the issuing of replacements to alternative addresses.
Cancellation charges are as follows:-
- 0-14 days before commencement of the Service – 100% of the Fees due
- 15-21 days before commencement of the service – 50% of the Fees due
- Non-attendance or late arrival will be charged in full.
Charges for transfers from one Service to another are as follows:-
Any requests by the Customer to transfer delegates from one Service to another shall be subject to an administration fee of £25 (plus VAT), plus:
- 0-14 days before commencement of the Service – 50% of the Fees due
- 15-21 days before commencement of the Service – 25% of the Fees due
- If any transfer is subsequently cancelled, the Services will be charged in full.
If a Service has to be cancelled or the date of a Service has to be moved due to the Customer or employee of the Customer having COVID19 symptoms, a positive lateral flow test, having a PCR test or awaiting PCR test result the Company will consider the charges set out above on a case-by-case basis.
Changes to any Service will be subject to a new Booking Confirmation. Under no circumstances should the Customer amend the Health & Safety Booking Form or the Training Notice of Services themselves.
The Customer takes full responsibility to ensure their delegates arrive on time as per the Training Notice of Services. The Company reserves the right to refuse any delegate arriving late. The Company will not contact the Customer to chase up late arrivals. Once the Service has started the Customer will be informed by email of non-attendance and full cancellation charges will be levied.
The company reserves the right to dismiss any delegate should they be disruptive, behave in an unprofessional manner, be under the influence of drugs or alcohol or considered physically unfit to participate. Should this happen, the Customer will be informed immediately, and full payment will be levied.
The Company reserves the right to cancel a Service under certain circumstances e.g. due to trainer illness, adverse weather conditions or mechanical breakdown. Customers will not be charged in such circumstances and, where payment has already been received, a full refund will be made if the Service cannot be rearranged on a suitable alternative date.
Force Majeure – the Company shall not be liable for any failure to fulfil its obligations caused by circumstances beyond its reasonable control, provided that it has made reasonable efforts to fulfil its obligations under the Agreement.
In order to maintain high standards and quality of training, the maximum or minimum number of delegates specified on course bookings will be strictly adhered to. Additional delegates who turn up without a confirmed booking may have to be turned away on the day.
Certificates and ID cards will only be issued upon full settlement of the invoice.
Re-issue of ID cards or certificates due to an error by the delegate or Customer will incur an administration fee. This is currently £40.00 + VAT for accredited cards/certificates and £20.00 + VAT for Company certificates.