Building on 25 successful years, Britannia Safety & Training has entered an exciting new era as a new management board looks to grow the business while staying true to its customer-focused ethos.
Amanda Hutton and Mark James take up position as joint Managing Directors and Cheryl Herrieven as Financial Director. Together, they are delighted to continue the excellent work of founder Colin Wright, who has retired as MD and continues as part-time Technical Director.
As health and safety training consultants, we work with people from all industries.
Our aim is to help you get through the ‘red tape’ so that you can understand what you’re expected to comply with – and make sure that everyone in your team has the right skills.
Having worked with many clients across varying sectors of industry, we have built up valuable experience and an extremely skilled team.
We have worked hard to create the perfect environment for training. As well as large, accommodating training rooms, our 6000 sq.ft. of training spaces includes areas specifically designed for specialised training courses.
Mark James - Managing Director
Amanda Hutton - Managing Director
Colin Wright - Technical Director
Cheryl Herrieven - Finance Director
Francesca Alden - Office Manager
Jennifer Summers - Customer Care Coordinator
Sarah Pelling - Customer Care Coordinator
Caitlin Smith - Health & Safety Coordinator
Aaron Lehane - Maintenance Operative
Customer Care Coordinator / Office Administrator
An exciting opportunity to work as a Customer Care Co-ordinator / Office Administrator within a small friendly team at a dynamic, fast paced Training & Health & Safety Consultancy centre based in Wymondham, Norfolk.
The successful candidate must have experience in an office environment, possess strong computer skills including the use of Word, Outlook, and Excel.
The main responsibilities will be as follows:
- Answering incoming enquiries (telephone & email) including regular follow ups to generate more business.
- Prioritising and managing workload sometimes to strict deadlines.
- Booking services (including invoicing/taking payments)
- General administration (certificate processing, producing required paperwork, weekly check of upcoming services, ensuring centre is tidy and prepared)
- Booking trainers and consultants including diary management.
- Ensuring CRM system is kept up to date
- Checking and ordering centre stock as required
- Social Media & Marketing (some training will be given but experience with this is advantageous)
- Making outbound calls to existing and new customers to build relationships and generate business opportunities.
A confident telephone manner is essential due to inbound/outbound calling. Must be organised, have good attention to detail and be able to work well under pressure and to deadlines.
Being a team player with a can-do, proactive and positive attitude is essential.
Any knowledge of construction / health & safety is advantageous but is not essential as full training will be given.
Full time position Monday to Friday, working hours to be discussed at interview stage. Annual Leave – 20 days, plus bank holidays. 1 extra day per year as a loyalty reward for up to 5 years. Between Christmas and New Year there is a company shut down and no annual leave entitlement needs to be used for this period.
Starting salary of £23,000.
Prospective candidates will be contacted to complete an application form and suitable candidates will then be invited for interview.
To apply please e-mail your CV to Fran Alden firstname.lastname@example.org.
Britannia Safety & Training are an equal opportunities employer.
If you are freelance trainer and may be interested in providing training please contact Amanda Hutton – Director of Client Services on 01953 606100 or please email your interest and CV to email@example.com